Feedback Rules!: 52 ways to listen to your stakeholders
Numainville, Brian / Madenberg, Doug / Hickner, Steve
YOU GOTTA KNOW THE RULES! It's critical to get feedback from the stakeholders of your business-customers, employees, members, business partners, and more. Whether you are conducting a telephone survey, doing in-depth customer interviews, or taking the pulse of your employees, you'll learn how to prepare questions, run the program, and use the information wisely. Read one rule a week-or all 52 at once! Feedback Rules! is your guide to listening...