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Meet Bob Workman. Bob likes his job. Bob likes his employees. Bob considers himself a good manager, but senses low morale among his immediate staff members. In this easy-to-read business fable, a chance encounter transforms Bobs work life as he sets out to discover how fun can revolutionize a worksite and pay big dividends in both morale and return on investment. Bob discovers that a fun work environmentone that lifts peoples spirits and remin...
The principal aim of this book is to help practising managers to develop and implement a strategy for the introduction of Total Quality Management (TQM) within their own organizations. It provides a practical guide to the stages, key considerations and potential pitfalls of implementation.
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